Answer: When downloading large files, if the download is not completed within a certain period, Google may interrupt your connection due to the extended download time, resulting in such error messages. Some customers may ask if I have imposed any restrictions; of course not. The files are already on Google, and the limitation is imposed by Google.
So, how to deal with it?
- If there are fewer files, you can go into the folder and download them one by one. For example, download one file completely before starting the next one, so each download session is shorter.
- If you need to download a folder, do not download the outermost folder directly. Instead, go inside and download the subfolders. This way, the file size will be smaller, and the download time will be shorter.
- Use third-party software to download, such as ➡︎ Tutorial (click to view). If you encounter any issues with the software, please search online for solutions as I have not used it much myself.
Answer: This issue likely arises when you choose to download a folder. Google compresses the files from the cloud, but it does not compress all the files into a single archive. Instead, it compresses them into multiple archives, each around 2GB, depending on the size of the individual files. When these multiple archives are being downloaded, your browser will prompt you, asking if you allow the current website to download multiple files simultaneously. If you ignore this prompt and do not click “allow,” only one compressed file will be downloaded. When you extract this file, you will find that it is incomplete. Therefore, you need to make sure to click “allow” so that multiple compressed files can be downloaded. After the download is complete, extract all the archives to the same location to get the complete files.
Answer: The main possibility is that Google has flagged the files as risky or having copyright issues. Google scans uploaded files, and if such files are downloaded before the scan is completed, there is usually no problem. However, if a file is flagged during the scan, it will still be visible but cannot be downloaded. Subsequently, Google will hide the file and notify the owner that there is an issue. For such files, you need to contact me directly to handle them. We will need to locate these files and encrypt them with a password. Since the files are password-protected, Google cannot know the content inside, and there will be no issues. Typically, when I receive a notification from Google, I will proactively contact you to resolve the matter.
Below are common notifications from Google regarding copyright issues or suspected malicious files. Notifications about malicious files often pertain to cracked programs or modified content.
Answer: Due to the large volume of files that need to be handled, the files are currently stored on a paid Google Drive account, which does not have unlimited storage capacity. Since I am constantly helping people manage their files, there needs to be a set retention period. Currently, files are retained for 14 days. As long as you are actively downloading, I will ensure that you can complete your download. However, the default retention period is 14 days. If you haven’t finished downloading within this period, you can send a private message to extend the retention by another 7 days. For very large files, the retention period can be extended even further.
Answer: This is actually related to Google’s preview feature. When a video file is newly uploaded, Google processes it to enable online playback for users. However, this processing takes some time and not all files are supported for this feature. If you need to download the file, the processing status does not affect the download. For more information, you can refer to the official documentation:
Answer: Yes, you can do that, but you need to ensure that your Google Drive has enough remaining storage to accommodate the files you want to move. You can check the size of the files with me, but you have to verify your own Google Drive’s remaining storage. The free version of Google Drive only provides 15GB of storage, so most files you want to download will exceed this limit. Typically, only customers who have purchased additional storage, such as Google One, can move files.
How to check your remaining Google Drive storage:
On PC:
- Visit Google Drive.
- Make sure the account in the top right corner is the one you want to check.
- Look at the bottom left corner to see your total and used storage.
On Mobile:
- Open the Google Drive app.
- Tap the three horizontal lines in the top left corner.
- You can then see the total and used storage of your account.
If you need to move files, you must provide your Gmail account (no password needed). I will invite you and grant the necessary permissions. Once you receive the notification, move the files to the designated location promptly by right-clicking the content you want to move, selecting “Organize,” and then “Move.” If there are many files, it might take some time for the content to appear fully after the move.
I must emphasize that you need to ensure your remaining storage is sufficient. If not, unknown issues may occur during the move, and I will not be responsible for any problems that arise.
If you have any questions that are not listed above, please contact me for further consultation.